Launchpad V2 · Issued Fridays · 12:00 PM CST
Launchpad — what shipped, what's in flight, who's in the room. Last run: updating…

Launchpad V2

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Per-pod recap of last week's dev activity · Q2 roadmap snapshot · prioritized customers of interest.
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Cross-pod momentum · Last run: updating…

LaunchedThree pods plus the ICP Validation Initiative moved real things forward this week, and the cumulative weight of it is hard to ignore…

Origin closed a debt arc that has been sitting in the codebase for longer than anyone wants to count — BulkInsert pathology patched, NuGet vulnerabilities cleared, legacy payment debris swept out. Orion got itself to the edge of Morey's Mariner's Pier opening with the heaviest work done: Stripe payouts running in production, .NET 10 migration finished, voucher lifecycle live with Morey's buddy passes, entitlement redemption complete. Reporting merged GL Entry to Power BI, caught and patched a schema break in orders_tickets before it became a support ticket, and shipped Insights V2 access management. And on the ICP Validation Initiative, Mercedes (Origin) ran two product calls — Natural Bridge Wildlife Ranch and Gilroy Gardens — and surfaced a theme that's starting to take shape around what operators actually need from customer research. Four threads, all of them moved.

On the PadNext week has a fixed point: Morey's Mariner's Pier opens Friday. Everything bends toward that…

Orion's two remaining items — scanner gateway combine and balance check — are the last mile, and the RDS CPU saturation issue is the one thing the team is watching closely, the thing that gets checked before anyone sleeps. Origin opens 3.84 with four customer escalations already in the queue — that release ships into a live problem set, not a clean runway. Reporting kicks off the Mission Control beta with the first 12 customers, which is the moment the project stops being an internal proof of concept and becomes something operators actually touch. ICP either finds a way to turn what Mercedes learned into a signal that shapes Q3 direction, or that research sits in a document somewhere and fades.

The MissionThis is the kind of week where you can feel the spring season assembling itself in real time…

A lot of things that were in-progress are now done, and the things that aren't done yet have names and owners and deadlines that mean something. The next five days don't feel hypothetical. The team ran hard to get here, and Friday is going to tell us something.

Current Week Highlights

Origin · RocketOffice
Release 3.83 out the door
A long-standing BulkInsert hot path got 30–40s faster per batch, legacy payment paths came out, and the NuGet vulnerability list finally hit zero.
Orion · MVP Go-Live
Morey's Mariner's Pier opens Friday
Stripe payouts live, .NET 10 across the codebase, voucher lifecycle complete with Morey's buddy passes — the 5-day countdown is in good shape.
Reporting · Data Products
Insights V2 gets gates
Fine-grained access management + Favorites shipped. GL Entry merged to Power BI prod. Schema break in orders_tickets patched before customers saw it.
ICP Validation Initiative
Reporting friction is the story
Two interviews this week by Mercedes (Origin) — Natural Bridge + Gilroy. Reporting pain is showing up across every ICP. Likely a Q3 strategic call, not a feature.

What Shipped

Pod Pulse — ORIGIN Release 3.83 shipped this week, and with it, a few things Origin has been carrying came down. The worst of the BulkInsert pathology got cut. Legacy payment debris came out of the schema. The NuGet vulnerability count hit zero. None of those are headline numbers, but they're the kind of work that makes the next year of releases cleaner. The week didn't end clean, though. Cook Museum, Wings & Waves, and Island H2O still have open escalations, and those are the four blockers Origin is walking into 3.84 with.

Next Week's Focus

  • Deploy release 3.84 — POS print perf, deadlock resolution, Headless API package inventory validation.
  • Complete PCI DSS 6.4.3 CSP Phase 1 + Google Wallet digital wallet header images.
  • Resolve high-priority customer escalations (Cook Museum, Wings & Waves, Island H2O).
  • Advance Insights V2 report restriction + pinning with admin-only access.
  • Continue RocketOffice/Ember client separation, NLog migration, AutoMapper removal.
Pod Pulse — ORION Morey's Mariner's Pier opens Friday, which means Orion has one day to close two things: scanner gateway combine and balance check. Everything else landed this week. Stripe payout tracking went to production. The .NET 10 upgrade is complete across the codebase. Entitlement redemption is done. The voucher lifecycle is live, Morey's buddy passes included. The team covered a lot of ground. The one thing people are watching is RDS CPU saturation from a report runner retry loop that's hitting harder than expected. That gets resolved or it doesn't, and Friday is the answer.

Next Week's Focus

  • Deploy scanner gateway combine mode + balance check — complete advanced reader functionality.
  • Finalize membership activation from POS + active entitlements display for Morey's waterpark opening (Jun 12).
  • Complete gift card payment acceptance + custom value issuance for refund support.
  • Advance membership photo capture (presigned URL upload).
  • Resolve report runner retry loop (RDS CPU saturation).
  • Continue E2E test automation expansion + AM/PM pass implementation.
  • Complete admin terminal management UI + hardware creation workflows.
Pod Pulse — REPORTING / DATA Reporting did the work nobody puts on a slide. They merged GL Entry to Power BI prod, which keeps RM3 moving. They caught and patched a schema break in orders_tickets before it hit prod and before anyone downstream had to find out the hard way. Insights V2 shipped access management with fine-grained restrictions and a Favorites tab — quiet features that matter when you're running multiple operators out of one account. Four customer-specific reports went out the door. Next week they kick off Mission Control beta with the first twelve customers, which is the moment this project stops being internal.

Next Week's Focus

  • Complete Cook Museum Roster + MOC Compressed Manifest (pending Staging DB setup).
  • Advance Membership Sales / Coupons / Gratuities through production review + QA.
  • Complete April 2026 report modifications.
  • Execute Insights V2 Mission Control automation for the initial 12-customer beta cohort.
  • Continue Pontoon Saloon custom report + retail ticket scan data inquiry.
  • Advance Stripe Payments ODS + Ticket Scanning Insights.
  • Complete persona work + finalize 2nd-quarter product roadmap updates.
ICP VALIDATION INITIATIVE Mercedes (Origin) ran two product calls on the ICP Validation Initiative — Natural Bridge Wildlife Ranch on the 14th and Gilroy Gardens on the 15th. The word that kept surfacing was reporting, and not in the way you'd expect. The complaint wasn't that the data is wrong. It was that operators spend an hour or three a day stitching exports together just to understand their own numbers. One pattern worth naming: operators choosing workflows that break their own reporting just so they can get through a Saturday. That's not a feature request. It's a Q3 strategic question. Sola timeouts are the side-channel to watch.

Field Signals 4

  • Reporting friction — broad across ICPs. Gilroy spends 1–3 hrs/day stitching exports in Excel. Natural Bridge cites trust erosion + cash-vs-accrual mismatches. Foundational, not feature gap.
  • Sola transaction timeouts — pattern emerging. Need % of customers affected and whether tied to recent launches.
  • Operational vs. data tradeoff — customers picking workflows that break reporting just to operate efficiently. Suggests deeper system-design tension.
  • Chargeflow / chargeback handling — exploring integration. Need to confirm broader demand.

Recent Conversations 4

  • Natural Bridge Wildlife Ranch · Apr 14, Safari Parks — core theme is simplicity. Capable system, too much effort to operate. Top priorities: Tours (revenue), Reporting (trust), F&B/POS. Cost-vs-value perception shaky; value coming from support, not the product. Full notes →
  • Gilroy Gardens · Apr 15, Theme Parks — scale is breaking ops + trust. Top priorities: Memberships (guest impact), Reporting (decisions). Open to design-partner role. Multi-system stack (Micros, Yellowdog) → strong Toast integration candidate. Full notes →
  • Maine State Ferry — feedback review. Recommendation: don't pull commuter pass requests into active dev yet — validate as isolated vs. broader pattern across ICPs first. Review →
  • Argosy — exit interview. Did not churn over missing features or slow delivery — wanted preferred vendors with specialized expertise. More sophisticated customers will judge speed AND quality of execution more harshly. Takeaways →

Up Next 4 booked

  • Fossil Rim · May 6, 2026 · Safari Parks · CSM Anita · scheduled, awaiting Calendly confirm.
  • Pontoon Saloon · May 7, 2026 · Boat Tours · scheduled.
  • Verde Canyon Railroad · May 13, 2026 · Scenic Rail · CSM Deanne · scheduled.
  • Fort Lauderdale Water Taxi · May 14, 2026 · Boat Tours · CSM Jesse · scheduled.

Dates pulled from the outreach tracker — confirm against Mercedes' Calendly for final times. Plus 9 invites sent across waterparks, theme parks, zoos, and railroads, pending response. Outreach tracker →

Decisions Needed 3

  • Sola timeouts — potential revenue risk if transactions fail. Decision: treat as broader reliability concern, or monitor?
  • Legacy Whale Watch (GOM changes) — large deal but requires major Guest Order Management investment. Current stance: not aligned with broader roadmap unless firm expansion commitment lands.
  • Tradeoff reminder: Q2 roadmap is committed (Toast, Family Memberships, Gifting). New work likely impacts Q3 or displaces something.

Investigation Queue

  • Reporting investigation — confirm "top 3 problem" classification across CX-touched accounts.
  • Sola data — gather active-customer count and timeout %.
  • Chargeflow — surface usage data; assess broader integration demand.
  • Compare Reporting team's Q2 roadmap to surfaced pain points; align internally.
  • Continue interview cadence — line up next two operator conversations.

Active Roadmap Cross-pod Q2 · prototype

Bar height = scope (T-shirt size). Bar length = duration. Items continuing past Q2 fade off the right edge with an arrow.
2026 Q2
April
May now
June
Origin RocketOffice · 6 active
3.83 Insights V2 Access [M] 3.84 PCI DSS 6.4.3 CSP P1 [L] Toast Phase 1 [L] Family Memberships [XL]
Orion MVP go-live · 6 active + 3 launches
.NET 10 [L] Stripe Payouts + Voucher [M] Membership Activation from POS [L] Gift Card + Refund Waterfall [M] Mariner's · May 1 Surfside · May 18 Waterparks · Jun 12
Reporting Data Products · 6 active
GL Entry Power BI [M] Insights V2 Access [M] April Report Mods [S] Mission Control Beta [L] · 12-customer cohort RM3 Power BI Standard [L] Stripe Payments ODS [M]
ICP Validation Initiative · 4 past · 4 scheduled
4
interviews complete
Argosy · Maine Ferry · Natural Bridge · Gilroy
4
scheduled · May
Fossil Rim · Pontoon · Verde Canyon · Ft Lauderdale
Themes building. Reporting friction · 3 customers Memberships at scale · 2 Sola timeouts · side-channel Decision point late June → Q3 strategic call
See the ICP tab for the full month-by-month calendar and per-customer interview notes & video.
Statusshippedin-flightplanned
SizeXSSMLXL
now
→continues past Q2

Origin · 2026 Roadmap Year view · Q1–Q4

Bar color = status. Bar bottom-border = T-shirt size (also shown in the size column). Dashed line marks current week (May 1, 2026).
Size
Initiative
Q1 · Jan–Mar
Q2 · Apr–Jun now
Q3 · Jul–Sep
Q4 · Oct–Dec
XL
Schedule refactor8-subsystem cleanup · shipped Mar
Schedule refactor
M
Releases 3.74–3.8310 releases · shipped through Apr 24
Releases 3.74–3.83 (10)
M
Insights V2 Access MgmtFine-grained restriction · shipped Apr
Insights V2 Access
S
Release 3.84Ships next week
3.84
L
PCI DSS 6.4.3 CSP P1Report-only headers → enforce · in-flight
PCI DSS 6.4.3 [L]
L
Toast Phase 1F&B redemptions + membership pricing
Toast Phase 1 [L]
XL
Family MembershipsMulti-quarter arc · GA target Q4
Family Memberships [XL]
L
Gifting / Deferred ActivationBuy now → activate later
Gifting [L]
M
Releases 3.85–3.89Q3–Q4 cadence
Releases 3.85–3.89 (5)

Orion · 2026 Roadmap Year view · Q1–Q4 + launches

3 venue launches in Q2 (◆). Bar color = status. Bar bottom-border = T-shirt size.
Size
Initiative
Q1 · Jan–Mar
Q2 · Apr–Jun now
Q3 · Jul–Sep
Q4 · Oct–Dec
L
.NET 10 MigrationCodebase + Docker · shipped Apr
.NET 10 Migration
M
Stripe Payouts + Voucher LifecycleShipped Apr (Morey's launch deps)
Stripe + Voucher
L
Membership Activation from POSRequired for waterparks Jun 12
Membership Activation [L]
M
Gift Card + Refund WaterfallCustom values + extended refund logic
Gift Card + Refund
M
AM/PM Pass SupportActivation rule time windows
AM/PM Pass
M
Membership Photo CapturePresigned URL upload + guest assoc
Photo Capture
M
Admin Terminal Management UIView / update / hardware creation
Admin Terminal UI
M
E2E Test AutomationFusionAuth config + product mgmt coverage
E2E Test Automation
◆
Venue LaunchesMariner's · Surfside · Waterparks
Mariner's · May 1 Surfside · May 18 Waterparks · Jun 12

Reporting · 2026 Roadmap Year view · Q1–Q4

Smaller pod (3.2 issues/wk historical). RM4 Telerik kickoff is the binding Q3 constraint — see Capacity section.
Size
Initiative
Q1 · Jan–Mar
Q2 · Apr–Jun now
Q3 · Jul–Sep
Q4 · Oct–Dec
M
Customer Report ModsContinuous · ~10 reports/qtr
Customer Report Mods (continuous)
M
GL Entry Power BIMigration complete · Apr
GL Entry Power BI
L
RM3 — Power BI Standard ReportsNew customers launch on Insights only
RM3 Power BI Standard [L]
L
Mission Control BetaFirst 12 customers · kicks off May
Mission Control Beta [L]
M
Stripe Payments ODSReconciliation + reporting components
Stripe Payments ODS
XL
RM4 — Telerik MigrationBinding Q3 constraint · phased off Telerik
RM4 Telerik Migration [XL]

ICP Validation Initiative Themes · Cadence · Decisions

Mercedes (Origin) is the ICP lead. Different format from pod roadmaps because ICP isn't a delivery track — it's an investigation pipeline that converts into Q3 strategic calls.
Interview cadence · 2026 (Feb–May)
Completed interview Scheduled interview Hover a highlighted day for details
Cohort customer concerns · per-interview
Themes in motion · confidence ≥ # interviews surfacing

Reporting friction (foundational)

3 customers · cross-ICP signal
3 / 5 confidence
Operators stitch exports 1–3 hrs/day. Q3 strategic call, not a feature.

Memberships at scale

2 customers · Lagoon, Gilroy
2 / 5 confidence
Family memberships, MFA friction, day→membership upgrades. Already on Origin Q2-Q4 roadmap.

Sola transaction timeouts

Side-channel · reliability watch
2 / 5 confidence
Need % of customers affected before escalating. Investigation queue.

Group sales / contracts

1 customer · Gilroy ($1–2M/yr)
1 / 5 confidence
Custom layout asks. Validate breadth before product invest.

Tour booking friction

1 customer · Natural Bridge
1 / 5 confidence
Shared capacity pool, late-stage availability hits. Watch Fossil Rim/Verde signal.

Quick-service POS / F&B speed

1 customer · Natural Bridge
1 / 5 confidence
Speed-vs-flexibility tension. Toast Phase 1 may address indirectly.
Decisions pending
Q3 call
Reporting strategic investment — frame as Q3 foundational vs incremental fixes. Foundational reads as 2-3 quarters of work; incremental could ship Q3.
Watch
Sola timeouts — gather active-customer count and timeout %. Treat as broader reliability concern, or monitor and let it surface organically?
Hold
Legacy Whale Watch (GOM expansion) — large deal but requires major Guest Order Management investment. Not aligned with broader roadmap unless firm expansion commitment lands.

What's In Flight Q2 2026 roadmap · current format

From Team Origin Q2 RocketOffice + Team Data Products + Orion go-live plan.
Origin (RocketOffice) · Q2
6 items

Toast Partnership & Integration

Phase 1: F&B redemptions + membership pricing. High-level convos only.

Family Memberships

Multiple memberships per online account.

Gifting / Deferred Activation

Buy a membership as a gift; activate later.

PCI DSS 6.4.3 — CSP Phase 1

Report-only headers + reporting endpoint.

Insights V2 Restriction + Pinning

Admin-only access management; Favorites tab.

Production Deadlock Fixes

Proper FOR UPDATE locking under concurrent transactions.
Data Products
6 items

RM3 — Power BI Standard Reports

New customers launch on Insights only. Beta under eval.

RM4 — Telerik Migration Planning

Inventory active reports + phased rollout off Telerik.

Insights V2 Access Mgmt + Favorites

Fine-grained report restriction; pinned reports.

Mission Control Beta

Initial 12-customer cohort enablement automation.

Stripe Payments ODS Components

Reconciliation + reporting components.

April 2026 Report Mods

Net Daily Bookings · Pre-Paid Pass Commissions · Purchase Orders · Prepaid Pass expiry.
Orion · MVP Go-Live
6 items

Morey's Mariner's Pier opens · May 1

Friday open. Onsite/on-call: Ezra, Aaron, Tim.

Surfside open · ~May 16–18

Coverage TBD.

Waterparks open · Jun 12

Onsite: Jayd, Annie, Tim.

Membership Activation from POS

Required for Morey's waterpark opening.

Voucher Lifecycle

Morey's buddy passes — backend creation/validation/redemption.

Stripe Payout Tracking

Deployed — webhook config, dispute tracking, historical import.
ICP Validation Initiative · Active Threads
6 items

Reporting (Foundational)

Cross-ICP. Frame as Q3 strategic investment vs. incremental fixes.

Memberships at Scale

Lagoon, Gilroy. Family memberships, MFA friction, day→membership upgrades.

Group Sales / Contracts

Gilroy ($1–2M/yr group sales) + Natural Bridge.

Tour Booking Friction

Natural Bridge. Shared capacity pool, late-stage availability hits.

Quick-Service POS / F&B

Natural Bridge. Speed mismatch with current flexibility.

Reliability Watch — Sola

Transaction timeouts. Sizing scope before escalating.

Pod Capacity & Bandwidth Q3 2026 forecast · v3 Work in progress

Capacity sourced from dev-status-bot · trend-data.json ↗ (also rendered at rocketrez-labs.com/dev-metrics ↗). 42-week per-pod issues_completed history, Monte Carlo over 13-week Q3. Hover Methodology for details.
WIP v3 model — aligned with dev-status-bot. Capacity = issues completed per Saturday-Friday week from the canonical engineering metrics pipeline. Pod splits use real team_id mapping. Reporting drops to a real measured 3.2 issues/wk (vs my earlier 28%-share guess) — and flips to overcommitted on Q3 commits. Numbers are directional; T-shirt sizing for demand still needs pod-lead review.
Cross-pod read (v3). With per-week issues_completed from the dev-status-bot pipeline, the picture sharpens. Origin averages 19 issues/week → Q3 P50 of 245 against 151 of demand → +94 issues bandwidth (38% headroom), 99.6% P(meet). Orion averages 19.4/week → Q3 P50 of 250 against 138 → +112 bandwidth (45% headroom), 99.3% P(meet). Reporting flips dramatically: real measured throughput is just 3.2 issues/week → Q3 P50 of only 41 against 71 of demand → −30 issues (-73% headroom), 0.2% P(meet). The RM4 Telerik kickoff alone (XL × 0.25 = 15 issues) is more than a third of Reporting's expected Q3 capacity. Net: room for new commits in Origin and Orion in Q3; Reporting's listed roadmap is already past the team's measurable ceiling. Window: 2025-07-11 → 2026-04-24 · 42 Saturday-Friday weeks · source dev-status-bot · reports/trend-data.json ↗. Bandwidth here = issue-count headroom, not idle engineer-time.
Origin team_id: origin-team + ro
38% headroom · 99.6% P(meet)
Last 42 weeks · issues completed per week (dev-status-bot)
Jul 11, 2025Apr 24, 2026
Q3 2026 forecast (13 weeks · issues)
Capacity
245
Demand
151
Cap P5–P95 (186-316) Roadmap 71 KTLO 81
Avg / week 19.0 issues
Bandwidth @ P50 +94 issues
P5 floor +35 absorb
P95 ceiling +165 absorb
Q3 roadmap items (6) → 71 issues
42-week range: 1–61 issues/wk (mean 19, stdev 11.3). T-shirts: M=10, L=25, XL=60 issues. KTLO sourced from bugs_resolved in dev-status-bot.
Orion team_id: orion-team
45% headroom · 99.3% P(meet)
Last 41 weeks · issues completed per week (dev-status-bot)
Jul 11, 2025Apr 24, 2026
Q3 2026 forecast (13 weeks · issues)
Capacity
250
Demand
138
Cap P5–P95 (171-338) Roadmap 71.5 KTLO 67
Avg / week 19.4 issues
Bandwidth @ P50 +112 issues
P5 floor +33 absorb
P95 ceiling +200 absorb
Q3 roadmap items (7) → 71.5 issues
41-week range: 1–48 issues/wk (mean 19.4, stdev 13.9). High variance reflects Orion's lumpy Epic-completion pattern. Operational drag from Mariner's/waterparks may grow Q3 KTLO beyond historical baseline.
Reporting team_id: reporting + reporting-team
−73% headroom · 0.2% P(meet)
Last 41 weeks · issues completed per week (dev-status-bot)
Jul 11, 2025Apr 17, 2026
Q3 2026 forecast (13 weeks · issues)
Capacity
41
Demand
71
Cap P5–P95 (28-58) Roadmap 54.5 KTLO 16.6
Avg / week 3.2 issues
Bandwidth @ P50 −30 slip
P5 worst case −43 slip
P95 best case −13 slip
Q3 roadmap items (5) → 54.5 issues
41-week range: 0–12 issues/wk (mean 3.2, stdev 2.6). Demand exceeds P95 capacity in 99.8% of bootstrap samples. RM4 Telerik kickoff alone (XL × 0.25 = 15 issues) is more than a third of expected Q3 capacity. Defer RM4 to Q4 to bring P(meet) above 50%.

Customer Concerns COI · this week

Customers driving in-flight engineering work, escalations, or roadmap input.
Severity: P0 · Critical P1 · High P2 · Medium P3 · Low / Reference
CustomerSevPodsContext
Morey's Piers ↗ P0 orion Orion launch partner · Morey's Mariner's Pier opens Fri May 1 · waterparks Jun 12
Wings & Waves P0 origin Relay account workflow blocker — highest-priority active blocker
Cook Museum P1 originreporting Membership discount blocker (Origin) · Roster Report in flight (Reporting)
Island H2O P1 origin Sensible Weather 1¢ balance · guest check-in fail
Gilroy Gardens ↗ P0 icporiginreporting Group sales custom layout · Pre-Paid Pass commissions · interview design-partner candidate
Natural Bridge Wildlife Ranch ↗ P2 icporiginreporting ICP interview · simplicity gaps · tours · F&B · reporting
Pontoon Saloon P2 reporting Custom report in flight
Nashville Riverboats P2 reporting Custom Compressed Manifest · revenue-by-segment fix
MOC P2 reporting Compressed Manifest customization (Staging blocked)
Fossil Rim P2 origin Invoice dropdown perf fix shipped this week
Island Waterpark P3 origin BOCA sponsorship passes + QR membership card · shipped
Detroit Charter Co. P3 origin Timed ticket modification · shipped
Hologram Zoo Vancouver P3 origin Membership ticket mod · shipped
Major Marine Lodging P3 reporting Manifest order-level questions · shipped
Aquatic Rentals P3 reporting Manifest nationality field · shipped
Xtreme Xperience P3 origin Headless Checkout reference customer
Maine State Ferry ↗ P2 icp Feedback review · validate ICP patterns before pulling into dev
Argosy ↗ P1 icp Exit interview · expectations on speed AND quality
Sola customers P1 icp Reliability watch · transaction timeouts · sizing scope
Lagoon P1 icporigin Memberships · escalations driving Q2 roadmap
Legacy Whale Watch P2 icp Escalation · GOM expansion ask under review